Frequently asked questions
Quick answers about accounts, analytics, privacy, custom domains, billing, and more.
Getting started
From your first short link to link pages in minutes.
What is xuurl?
xuurl is a fast, privacy-first URL shortener with analytics, link pages, UTM templates, API access and team controls. It helps you create short, memorable links and understand the clicks behind them.
Is there a free plan?
Yes. The Free plan includes 100 links / month, basic analytics, custom slugs, and one link page. You can upgrade any time from your dashboard.
Do you support custom (branded) domains?
Absolutely. Connect your own domain to keep short links on-brand. We guide you through DNS setup (typically a CNAME record) inside the dashboard.
What are link pages?
Link pages are lightweight, customizable pages that collect your key links and socials — perfect for bios, campaigns, and QR codes.
Analytics & privacy
Actionable insights without creepy tracking.
What analytics do I get?
Track clicks, referrers, device type, browser/OS, and country. Pro & Business include historical trends and more granular breakdowns.
Is xuurl GDPR-friendly? Do you use tracking cookies?
xuurl is privacy-first. We don’t use ad-tech or invasive tracking. Cookie usage is minimal and only for essential functionality. See our Privacy Policy for details.
Can I password protect or expire a link?
Yes. Pro & Business plans allow you to set a password and expiration date on any short link.
Do you support UTM templates?
Yes. Create reusable templates so campaign tags are consistent across your team and channels.
Developers & integrations
Automate your workflow in minutes.
Is there an API or Zapier integration?
Yes. Our REST API lets you create, update, and read links programmatically. Zapier support helps you automate without code.
Can I export my data?
Business plans include exportable reports for links and analytics. You always own your data.
Do you support SSO or 2FA?
Business supports Single Sign-On (SSO) and enforced 2FA for enterprise-grade security.
Do you offer QR codes?
Yes. Generate QR codes for any short link — perfect for print, packaging, and offline campaigns.
Billing
Flexible plans that you can change anytime.
Can I upgrade or downgrade later?
Absolutely. Change plans at any time — your links and analytics remain intact.
Do you offer yearly discounts?
Yes. Yearly billing saves up to 20% versus monthly. See Pricing for current rates.
What payment methods do you accept?
We accept major credit/debit cards. Invoices and purchase orders are available on Business.
Do you offer refunds?
Please review our Refund Policy. You can cancel anytime from billing settings.
Still have questions?
We're here to help you pick the right setup for your workflow.